One of my old clients just called me. After the call, I realized that it’s the best thing and one of the best measurements to indicate that you did something great for a client when they are coming back.

Unfortunately, I could not help him with my services right now – but I sent him to the potential right person to find the solution for his problems.

What does this mean? Even if I couldn’t help him with my services, I still managed to offer him value. Most probably, he will always come back to me, and I will help if I can. Also, I just helped some very talented colleagues.

I believe that in this case, everybody won. I won my old client’s trust again (he will come back with another problem), he won the potential solution for his situation, and my referrals won.


What do you think about this?

(Image by Austin Kehmeier on Unsplash)

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